
FAQs
HOW LONG WILL MY SPICES LAST AND HOW DO I CARE FOR THEM?
BEST BEFORE:
Spices don't expire, they simply lose their flavour and aromatic constituents over time. Herbs are best before 2 years, whole spices 2 years, ground spices 1 year, salts indefinitely.
STORAGE:
Store in a cool dark place away from sunlight and moisture. They are best kept in our jars or an airtight container.
CLUMPING:
As our products do not contain anti-caking agents or preservatives they may clump if exposed to moisture. Simply break it up with a teaspoon and continue to use.
WHAT DOES A HIGH A-GRADE SPICE REALLY MEAN AND WHY DOES IT MATTER?
Unfortunately, most commercially available spices fall far below this standard. Most supermarket spices are B- or C-grade at best, and their shortcomings are often hidden behind gaudy packaging and low-price tags. These subpar spices are:
- Cut with starches, flours, even brick dust—an industry practice known as ‘economic adulteration'
- Low in essential oils - poor cultivation and rough processing result in bland, stale flavour
- Irradiated - sterilised with ethylene oxide, a chemical known to cause genetic damage and health risks
- Stored improperly - non-airtight packaging accelerates oxidation, degrading quality before it reaches your kitchen
A-grade spices represent the highest calibre of quality, meeting or exceeding specific benchmarks:
- Purity - free from fillers, stems, bark, or adulterants
- Volatile oil content - higher concentrations of essential oils equate to richer flavour, more aroma, and increased health benefits
- Moisture control - ideal moisture levels prevent mould and extend shelf life
- Visual integrity - uniform colour, shape, and size reflect expert harvesting and handling
- Processing standards - gentle drying and careful storage protect nutrients and aroma without compromising the spice
These standards aren’t just technical—they directly impact your cooking experience. A-grade spices deliver unmatched potency, longevity, and purity. And that’s exactly what Terreign delivers.
ARE YOUR SPICES MADE FRESH?
Our supplier has a purpose built facility that is temperature controlled all year round ensuring maximum freshness at all times. The warehouse turns over 90% of stock lines within 6-8 weeks guaranteeing the freshest products available.
HAVE THE SPICES UNDERGONE IRRADIATION?
No all of our herbs and spices are irradiation free.
In Australia there are a few types of treatment that food can undergo on entry into Australia. Ionised Irradiation and Heat Treatment or Steam Sterilisation, are what is typically used should a product require treatment.
Terreign does not sell products that have undergone irradiation treatment however from time to time heat treatment is necessary on some products, most commonly spices. Steam Sterilisation is used to eliminate micro organisms that might exist in the product and is widely used in the food industry to ensure no bacteria exists in the product prior to consumption. Products are inspected by AQIS at entry into Australia and put under direction for treatment should it be needed.
ARE ALL YOUR PRODUCTS ACTUALLY CERTIFIED ORGANIC?
ORGANIC SINGLE ORIGIN HERBS AND SPICES:
YES, the entire single origin herb and spice organic range absolutely have their certifications! Terreign are proud to be partnered with a long standing award winning Australian Certified Organic supplier in Australia. You can have confidence that the processing and packing has maintained its organic certification right throughout the supply chain.
SPICE BLENDS:
Due to seasonality, availability and sustainability it is not always possible for us to formulate every spice blend using exclusively organic ingredients.
ORGANIC SALTS:
Although some salts such as those produced by Terreign can be crafted using organic principles, they cannot carry a formal certification, as they are by definition a mineral rather than an agricultural product, and therefore not legally recognised by international certifications. However, you can be assured our salts uphold the highest standards of purity: they are entirely free from anti-caking agents, bleaching agents, additives, preservatives, and the harsh processing practices commonly found in many commercial salts.
ARE YOUR PRODUCTS SOURCED ETHICALLY AND SUSTAINABLY?
Our supplier's growers are the finest in the world and we work very closely with them to know, the harvest times of particular products as well as production times to make it from the farm to the warehouse. Sustainability and equity share for the farmers and communities is a huge part of the process and priority to ensure they are fairly treated, well compensated and the plant sources themselves aren't sprayed with pesticides or over cultivated to risk extinction.
ARE YOU HACCP CERTIFIED?
Terreign is committed to continuous improvement and providing the best possible quality products. To that end our supplier has Good Manufacturing Practice plans and is HACCP certified.
What does that mean for you?
From the selection of farms, how it's received, stored, packed, blended and dispatched, consideration is taken to the environment, potential contaminants and safe food handling practices.
Whilst the risks with dried herbs and spices are low we still have to be observant for foreign objects coming from overseas as well infestation.
Our manufacturer's HACCP GMP (Good Manufacturing Practice) plans align with Organic Certification requirements ensuring at all times the team are cognitive of any potential risks.
In doing so we can ensure that all the best efforts are made to ensure what you receive are not only the very finest, fragrant and flavourful herbs and spices, but are also safe.
IS YOUR PACKAGING COMPOSTABLE OR RECYCLABLE?
Our entire range is environmentally friendly and has been carefully curated to be re-usable and recyclable from purchase to delivery. Even our gift box is compostable.
WHAT SIZE ARE THE SPICE JARS?
Pantry organisation queens, here are the details you need to know. Our uniquely designed jars and screw cap recyclable lids are 83mm Height, 58mm Diameter featuring water resistant labels, making them easily refillable. The jars are dishwasher safe however, the labels will not resist the high water temperature. Made from heavy duty glass, our jars are quite tough and resistant to breakages too.
ARE THEY STACKABLE?
They sure are! Our custom jars have been made with you in mind, so they are designed to be both beautiful to look at and practical to use.
CAN THE JARS FIT MY MEASURING TEASPOONS?
They sure can! We specifically designed our jars to overcome this issue that most jars can't do.
ARE THE SPICES GLUTEN FREE?
Yes! we are happy to say most of our range is.
ARE THE SPICES VEGETARIAN?
Yes! all of our spices are vegetarian, halal and kosher friendly too.
WHEN CAN I EXPECT MY ORDER?
Visit our Shipping & Returns page to find out all about these details and more.
WHAT IS YOUR RETURNS POLICY?
We have a dedicated Refund Policy page to help answer any of these questions for you.